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automated systems, profit MaryJane Nordgren automated systems, profit MaryJane Nordgren

“your call is important to us, please stay on the line”

Frustration of hours-long holds to talk to a representative

call important to us

 automated systems

convey upon my person

status as a customer

with perks for going

deeper into debt

toward their profit

when i feel like an individual

i merely try to ask a question

beyond their algorithm

after hours on hold

even i get the message

of cog-hood value only

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